All claims must be submitted as soon as possible. It is recommended to submit them within 24 hours, but no later than 30 days from the date of loss or damage. You can submit your claims via the Etiqa+ app. Please refer to the Policy Contract for more information on claim notification, procedures, and settlement.

Domestic (Malaysia)
Coverage commences from the effective date at 12:01 am Malaysian time and ceases on whichever of the following occurs first:

1. Immediately upon arrival at your home residence in Malaysia; or
2. At 11:59 pm Malaysian time on the date specified under the Policy.

International (Selected Asian countries, Worldwide 1 & Worldwide 2)
Coverage commences 6 hours prior to the booked departure time for a direct journey to the place of embarkation in Malaysia and ceases on whichever of the following occurs first:

1. 6 hours after the booked arrival time at the final destination in Malaysia;
2. Immediately upon arrival at your home residence in Malaysia; or
3. The expiry of the period of Insurance specified in the policy.

Coverage shall be extended at our sole discretion for up to 30 days from the expiry of the period of insurance without payment of any additional premium if you are hospitalised and/or quarantined overseas as recommended by a doctor, or as a result of any circumstances beyond your control (deemed reasonable by us) that prohibit your return to Malaysia before the insurance expiry.

No refund of premium will be allowed once the TripCare 360 Insurance Policy is issued.

Please call our 24-hour, 7-day Travel Assistance Helpline at +603-2785 6565.

Yes. You may nominate an individual to receive the benefits payable upon the death of the Insured Person who purchased the Policy.

No payouts will be made for claim(s) amounting to RM100 or less in this category, as the first RM100 is borne by you.

Excess means the first amount payable by you in the event of a claim, and is the uncovered portion of your loss under the policy.